Hello 2018, See ya 2017...

All in IS&T wish you blessings for this season and the new year.

Thank you all for your support and encouragement for IS&T over the past year. We really appreciate working with such a wonderful community.

I want to share a story of wonderful collaboration and innovation. Please take a few minutes to view the video:

The designer of these brackets learnt his CAD skills through the work he did in the Theater Department, and applied them to design the brackets for the Patient Skills Facility in the Farrer Building. The 3D printing was completed in the Media Center.

The Harding App (HardingU) was unveiled on November 29, and is steadily gaining a following among students, faculty, and staff as a helpful resource for everyday needs around campus.  

See what other users are saying:

“Highly recommend. This would've helped so much when I was a freshman 3 years ago…”

“I like how easy it is now to sign out of the dorms, see our class schedules, check chapel absences, and how local most everything is now.”

“I love how it has all of the information I need in a simple, easy-to-use app.  It saves me so much time.”

Did you Know?

• The app contains, Directory which allows you to quickly look up employee or student information, on the go!
• You can also click on phone numbers within People Search (accessed from the Directory button) and directly call from there.
• A Faculty Advising section is now available in the app, making it easier for faculty to help advisees in and out of the classroom, and the office.

If you haven’t tried it out yet, just go to the Apple or Google Play store on your phone and download “HardingU”--because it’s great to be at Harding!

CT&L and A/V Have Moved!

The CT&L and A/V staff have moved to a new location on the Harding campus; they  are joining under the same roof in the Lee building as part of a continuing effort to improve the efficiency of technology services provided to students, faculty and staff.  After the efforts of many employees in the Physical Resources department, the renovations inside the Lee building were finished just in time for the CT&L Christmas party.  

This year, the party served as the kickoff for the joining of the CT&L and A/V staff in E-learning in their new space.  The staff welcomed President McLarty and Keith Cronk among many other visitors from across campus as they joined us in celebrating the completion of renovations and the end of another semester.

As part of our efforts to provide faster response time for our public labs, classrooms, conference rooms and planned campus events that need audio or video, we now have one Help Desk number to address all these requests.  Anyone needing assistance in these areas should call 501-279-5200.

Scholar Works, 7th FacultyTechnology Showcase, Wireless Network changes and More!

Scholar Works

Harding's new Institutional Repository, Scholar Works at Harding, is the new home for research and creative works from Harding University faculty and students. One goal of Scholar works is to shine a light on all the research and works being developed by our own. Another goal is to share this research with the academic world, thereby increasing the scholarly impact Harding University faculty and students have on the world.

The librarians at Brackett library will be working with departments across campus to share more about the process in the coming semester. In the meantime, you can learn more about the specifics of Scholar Works at Harding at libguides.harding.edu/scholarworks


To connect directly to Scholar Works at Harding, go to scholarworks.harding.edu
Questions? Email scholarworks@harding.edu or talk to your friendly library liaison.  

Faculty Technology Showcase

Today’s students often seek a dynamic learning environment that engages them in a variety of learning experiences. Technology provides one way of achieving that enriched environment. Several of our faculty members are already using creative methods to allow students to achieve success and we proudly showcase their hard work at the Faculty Technology Showcase (FTS). This has proven to be a great way to collaborate, educate and expand the use of technology on campus.

The agenda for this year’s showcase has been expanded to cover a range of topics, where faculty share, peer-to-peer, from their experience of using technology in the classroom. A faculty panel, comprised of faculty who used the national design standards of Quality Matters to create their online course for Summer 2017, will be available to share about that experience. There will also be numerous hands-on activities and time for exploration of some new and exciting additions to our technology resources. Our Keynote speaker, Keith O’Neal, plans to engage you with practical suggestions to get the most out of your students.
To fulfill the FTS goal of positively affecting the learning experiences for students and illustrating technological solutions, the following areas are addressed:

• Educate - Increase awareness of the capabilities of technological solutions available to faculty 

• Discover - Provide some hands-on time for faculty to explore a variety of technological tools 

• Innovate - Promote technological resources faculty can incorporate in their classrooms 

• Collaborate - Create a peer-to-peer network for further collaboration 

The Seventh Annual Faculty Technology Showcase is scheduled for Thursday, October 5, 2017 with 3 workshops to follow on Friday, October 6, 2017. Exploring technological tools and learning practical ways to utilize them in the classroom may be challenging for some, but an event like the FTS can be a great step forward in overcoming such a challenge.
Therefore, whether this is your first, or seventh, showcase, you can find resources and innovations that can be integrated into your instruction. The FTS is brought to you by the Center for Learning with Technology, a department of Information Systems & Technology (IS&T).
Please consider coming and being a part of this year’s showcase.  Watch for registration details coming to Pipeline soon.

Changes Coming to Wireless Networks

In order to simplify getting onto our wireless networks, we are making some changes in the near future.  We plan to implement the changes over Fall Break (October 13).  Right now when you check for available wireless networks there is a long list of available networks. It can be confusing.  After the change there will be three major networks (you may see one or two more depending on which building you are in at the time). They are:

1. HU-Employee
2. HU-Student
3. HU-Guest

These three networks will be consistent all around campus so we will stay connected as we move around campus.

The HU Employee network will be accessed using a pre-shared key (PSK). This key will be shared with all employees closer to the time. You will also be required to enter your Harding username and password the first time you access the network on each device you use to access the network. After that you will not be required to enter this information again for quite some time. 

We will let you know more about this as the time draws closer.

Philo TV

Over the summer Harding switched television providers. The new system, Philo, provides digital HD content as well as recording capabilities.
Philo provides 64 channels of IPTV (TV available over the network) to devices such as computers, tablets, phones, some smart TV’s and Roku devices. It also allows you to record at least 20 hours of programming. To begin using it, simply go to https://harding.philo.com and login. Please note that this is only available on campus and not over the guest wireless network.

Or if you have a TV connected to the existing coax network you can receive 24 channels. If you haven’t yet, be sure to redo the channel scan as the channels have changed.

Much more information is available Pipeline in TV Options under the Personal bar or by searching for TV. If you have trouble or questions, please call 4100. We’d be happy to tell you about the features and help you get it working.

Banner 9

After a long wait, Banner 9 (formerly known as Banner XE) is now ready to use. There are many new features, but the main thing you will notice is that the Banner “forms,” now called “admin pages,” are not really forms but more like modern web pages. Banner 9 admin pages also start up quickly and do not use Java so you should be able to use the web browser of your choice.

One of the big features of this upgrade is that during the transition period you can go back and forth between Banner 8 and 9. Also, some in your office can be using Banner 8 and others Banner 9, which should make the transition easier. We won’t have any more Mondays where you come in and “the whole world has changed.”

To help you do this, Jon Wrye and Lyn Blansett will be communicating with each departmental office about how and when to make the switch. Carl Walker will also be offering training in Banner 9 navigation as well. Although the navigation and appearance are different, all of the “form” names are still the same. Though it doesn’t take long to become comfortable with it, learning the shortcuts and other tips in training can make it even faster and easier to use.

We’re glad to have Banner 9 finally available and look forward to helping you transition to it. We think you will like it and find that it will make your job easier as well. There are already a couple of offices using it, and the reports are mostly favorable. We hope to have the offices that use Banner the most converted by the end of 2017 and the rest of the Banner users on Banner 9 by May 2018.

And Now, for Something Completely Different!

A number of departments were asked to prepare a skit, live or videoed, for the Staff Presession Conference. IS&T was asked to prepare something about networking, particularly networking with our colleagues. It was meant to be lighthearted, but with a message.

Looking Back on HU History & Looking Forward to 2017

Hello

As I move around campus I sense that a number of people are ready for Spring Break already! It is not too far away, even though at times it seems like we have just started the Spring Semester - well, maybe not!

However we feel about where we are in the semester, here is a mix of things that have been happening, are happening, and are planned to happen in IS&T. 

Just for fun, there is a humorous video on how to deal with unwanted email!

Don't forget to look at the infographic showing the top 10 issues facing IT in higher ed for 2017, as compiled by the Educause group, ECAR.

Harding Remembers 

Legacy. It’s a word I hear often at Harding. Walking around campus I can’t help but see testimony after testimony of honored legacies from the Harding community. We celebrate the legacies of those who came before, those spiritual giants who touched the lives of many…or perhaps only one life which was changed for good.

But what if you don’t live in Searcy? What if distance keeps you from being able to enjoy these legacies? Or perhaps you donated money to honor one of your spiritual giants, only you don’t know the location of that brick or plaque.

Questions such as these led members of Brackett Library’s staff to launch the Harding Remembers project in the Fall of 2015. The goal: to document all of the memorial bricks and plaques on campus and make them available in an interactive online database. Quickly realizing we were in over our heads, we enlisted help from our colleagues and student workers who have spent hundreds of hours working behind the scenes to make Harding Remembers a reality.

Currently in Phase II, the Harding Remembers project has documented bricks from the center of campus, plaques on Benson seats, and plaques from buildings across campus. Go to Harding Remembers to see pictures of these memorials, learn their location on campus, and even see the location plotted on an interactive Google map.

In Phase III we hope to capture the memorials found throughout the First Ladies Garden, Harding Academy, and other individual memorials from around campus. If you know of a memorial or honorarium in or near your building or office and can’t find it in the current Harding Remembers database, please contact me at archives@harding.edu and let me know. We want to make sure we have as complete a database as possible!

- Hannah Wood

Online Course Development for Summer 2017

Under the direction of Dr. McLarty, fall 2016 marked the beginning of a collaborative project between The Center for Learning with Technology and 7 departments across campus. The project goal was to develop liberal arts courses that would be offered online beginning in the summer of 2017. Each course was assigned a development team, which included a content expert, an instructional designer, and a librarian. The courses are being developed to the Quality Matters rubric standard. To date, all courses are progressing well and by this summer Harding will be prepared to add the following courses to the HU online course offerings:

PSY-201 with Dr. Glen Adams

PHS-115 with Dr. Dennis Matlock

MUS-101 with Dr. Wesley Parker

KINS-101 with Dr. J.D. Yingling

ECON-201 with Dr. Mark Farley

BOLD-301 with Dr. Tim Westbrook

ART-101 with Tessa Davidson

2017 Top 10 IT Issues

(Read the full details here: https://www.educause.edu/research-and-publications/research/top-10-it-issues)

http://er.educause.edu/articles/2017/1/educause-research-snapshot

Source: http://er.educause.edu/articles/2017/1/educause-research-snapshot

The Agony of Trying to Unsubscribe

And or those of us who want to rid our inboxes of unwanted email, James Veitch approaches the problem with humor…

If the embedded video does not play, here is the direct link: https://tinyurl.com/TED-Veitch-unscubscribe

Faculty Technology Showcase - Fall 2017

Have jolly and cyber safe time...

The time of the year where we use the word 'jolly' more than any other time of the year is upon us. It is a most wonderful time of the year for sure.

It is also the time when we are shopping! And increasingly we are shopping online. We all like get the boxes at the front door!

I don't like sending messages like this one. They make me feel a lot less jolly and more like a grinch.

When we are shopping online, we are giving different organizations a fair amount of our personal information. Therefore we should all take steps keep our usernames and strong passwords secure. Here are some tips how to do that: Tips for Secure Online Shopping.

In summary this article tells us:

1. Don't shop at a site if you're not comfortable
2. Never click on links from spam emails to make purchases
3. Check the web address to make sure you are on the correct site
4. Check that the site is secure
5. Use a credit card or an online payment service
6. Do not use a public computer to shop online
7. Only use a secure connection when you place your order
8. Use strong passwords

You may also see more email activity afterwards from various companies. Be on the lookout for phishing schemes. Here is some good advice on how to avoid being phish fried: Avoid Phishing Fraud. 

Maybe to help us sort through this a bit further, John Nunnally provided an analysis of how to deal with a real example that was recently received by people at Harding.'

Please take some time to take a look at this example.

_____________________________________________________________

No links! It Must Be Safe…. Wrong.

Phishing Scheme – Analysis, Case 1: Remittance Advice

Here is a message recently received by a person at Harding:

At first glance this looks legitimate. But looking closer:

• Do we know anyone named Charlotte Allison?  That would be the first question.  If not, we should go no further until we check.
• Look at the from address:  charlotteanderson@wellsfargo.com.  Have you been doing any business with Wells Fargo?  Instead of that stopping us, we have a tendency to open the attachment to see why in the world Wells Fargo would be sending us something.  BAD IDEA!  That is exactly the reaction the scammers want you to have.
• If you simply hover your mouse pointer over the attachment without clicking, you can see that it is named “Secure Remittance.htm”.  HTM files are executable web programs.  So if you click on this attachment you would most likely be connected to some bogus web site to do you harm.  Another red flag.

And then we should think about this email from the opposite point of view:

• This email is so very generic.  It could be sent to anyone.  There is nothing that specifically references you as the recipient.  It doesn’t even identify the “Intermediary Bank” supposedly involved in this transaction. (it would be most unusual that people at Harding would send an email that said something generic such as ‘Dear User’)
• Surely a message like this would at least provide a phone number to call in case you have questions.  In fact, it encourages you to contact Charlotte Anderson and then provides you with no contact information except replying to the email.
• This scam even warns you in advance that by clicking on the attachment “You will be required to download and authenticate your email client” – So you are warned that you will be installing software on your computer and probably be expected to give away your username and password!  All scams should be so forthright!

So the only safe thing to do with this email -- delete it.

___________________________________________________________________

Even with all this seemingly dire information, all of us in IS&T want to wish you a jolly Christmas and holiday.

Welcome back - Fall 2016

Hello

The people in IS&T would like to welcome everyone to the beginning of the new school year - yes it really has started as we can see from the increase in activity around campus.

Who is New?

IS&T has welcomed some new people over the summer. You may well come in contact with them and see them around. Please say hello and welcome to them when you have a chance.

Beverly Rose

Beverly is the Assistant to the CIO. Beverly had been retired for sometime. Before her temporary retirement, Beverly Directed the Media Center. She is located in Admin 200E.

Bryan Davis

Bryan Davis has joined Client Support & Consulting.  He comes to us with nearly 8 years of IT support experience and COMPTIA certification. You may well talk with Bryan when you call the Help Desk on extn 4440.

Jonathan James

Jonathan has past experience with KATV in Little Rock and Young Avenue Sound in Memphis where he installed analog and digital mixing suites for the Delta Music Institute in Cleveland Mississippi.  His most recent job was with Quality Office Inc serving on the technical repair staff. 

Jonathan welcomes the opportunity to serve you to make your productions and presentations work flawlessly!

Emellia Cline

Emellia is working in the Public Services department, overseeing the Interlibrary Loan services.  Emellia came to us from working at the Crystal Bridges Museum library.

Dr Diana Tepe

Diana has a Doctor of Education in Instructional Design from the University of Memphis. She has taken the role of Lead Instructional Designer. She has worked for a number of years developing and delivering on-ground, online and computer-based instruction courses. She has also taught for five years at the University of Memphis.

Pokemon Go

Yes, it is happening on campus. There are Pokestops and Pokemon Gyms around the campus. No doubt you will see many (students, faculty and staff) walking around with phones out and stopping occasionally to capture a Pokemon or stock up their supplies at Pokestops.

I predicted that this would inspire some to find a way to use the Pokemon concept for an educational use. Here is one such example that I was shown: Pokemon Go and Geography Lessons

Who knows, by the time the Technology Showcase comes around, there may be lures set up at the showcase venues!

Pipeline

The redesigned and rebuilt Pipeline is now LIVE! We have received a lot of helpful feedback. Thank you all who sent feedback. It is appreciated. We are working through that feedback and will address what we can as soon as we can.

A couple of things to note:

• There is a video that highlights some of the features and operation of the new Pipeline - Pipeline Video
• It is very mobile friendly
• There is a Favorites option. This is useful for you to bookmark the options you use most often.
• When you open up a bar eg Academic, Administrative, Personal etc you will see a list of options (they are in alphabetical order). After you click on a menu option you will see a star at the top right of that option. Click on that star at it will be saved as one of your favorites.
• The Favorites can be accessed by clicking on Favorites, right above the menu bars:

Summer Highlights

Summer is always a very busy time for many in IS&T. Here are some of the highlights of what has been happening in IS&T:

• Replaced 760 PCs. This meant setting up new machines, delivering the new machines, retrieving the old machines, cleaning the hard drives and, packing and shipping them back to the leasing company.
• Conducted numerous training programs, including at our campuses in Memphis and Rogers.
• Selected Ritter to provide our phone trunks. These should be up and running by mid-September. Ritter brought a number of benefits with the phone trunks including local and long distance calling. This means after the trunks are installed, we will not need PAC codes and will not be billed for local or long distance calls. HOWEVER, international calls will still require a code and will be billed separately.
• Check out the Libguide to see what is new in the Brackett Library - What's New in the Library
• Public labs and the classrooms have been re-imaged and Windows PCs are now running Windows 10 and Apple PCs running El Capitan
• In addition to normal operations, provided support to: Special Olympics, Home School Graduation, Arkansas Youth Conference, National Youth Conference, Christian Academy Conference, Stampede 1, 2, and 3, Impact, McNair Scholar's Research Presentations, Day of Caring..
• Verizon began the implementation of a Distributed Antenna System on-campus. It is not live as yet, but they are making good progress.
• Kept up with the IT infrastructure side of all the construction projects

Changes to Email

We have been working on making our email safer and more secure. We are introducing these features slowly so not to cause any drastic changes.

The features being implemented will make it much harder for anyone to 'spoof' our harding.edu emails. It will make no difference when we send and receive emails that are directly from or to our harding.edu email address.

However, if someone sends or receives an email from a source other than harding.edu, but makes it look like it is from harding.edu, that mail will come under more scrutiny.

Overall that is a good thing but there maybe some cases where doing this is ok. We have tried to catch those, but if you have emails that you are wanting to send from another source such as a bulk email company, but have it look like it is from harding.edu, please contact John Nunnally (jnunnally@harding.edu) and he can help set you up so your emails will work. Please make sure that there is a legitimate business reason for doing this. The aim of this action is to help keep us more safe and secure in our email system. Thanks.

Sunday Morning Fiber Repair Update

The crew working on repairing the fiber cut have completed doing what is needed to the ends of the fiber in the fiber room. (We ran new fiber rather than have two splices) They will be back Sunday morning to do the splice in a tunnel out the back of the Admin Building.

Once the splice is completed, IS&T will test all the strands of fiber and patch them back into our campus network.

We are still on track to be back up by or before Monday morning.

Fiber splicing is a tedious and time consuming activity.

We also heard that Starbucks cards and the Starbucks app are not working at the moment! Once the fiber is repaired, they will work again! I know that it is serious business when people cannot get their coffee :-)

February 2016 Fiber Cut.

As you have probably heard, some fiber cable was cut on Friday. It was cut by a contractor helping us complete repairs following the fire in the mechanical building behind the Health Sciences buildings late last year. The cut fiber took out internet and VoIP services to the following locations:

• Thornton
• American Studies
• Kendall Dorm
• Searcy Hall
• Sears Hall
• Women's Laundry
• Honors/International House
• Sears/Searcy Mechanical building
• Transportation Office in the house that was previously the Nurse's Office
• ARAMark's Ritter connection - their cable runs from Heritage, through Thornton to Admin and out on our Ritter presence there.
• The Bookstore
• All phones in the various buildings because they had been moved to VoIP.
• All CATV in these buildings since we distribute the signal over fiber to the building machine rooms.
• Some security cameras

That is quite a list!

Of course, people from IS&T and the contractor are working over the weekend to restore services. It is a big job.

It is estimated that the fiber will be repaired on Monday, hopefully by Monday morning.

It would have been possible to move all of these connections to our redundant routes and test to assure the new routes worked. This option may have restored services a bit earlier, but not too much. 

Given this was the first weekend of Spring Break, we decided to push ahead with the repairs and not re-route to the redundant loops. We apologize for the inconvenience. We understand that some students did not get access to Canvas in order to complete some work before going on Spring Break. Thanks to those faculty who accommodated this.

We will let you know when the repair has been completed.